Lead the strategy and day-to-day delivery of our membership program to drive acquisition, conversion, retention, and revenue.
Translate executive strategy into executable roadmaps, remove operational friction across product, engineering, and commercial teams.
Manage program-level risks and vendors, and deliver measurable business outcomes.
Define membership KPIs (acquisition, conversion, churn, LTV) and translate business priorities into a multi-quarter roadmap.
Lead end-to-end program execution by coordinating Product, Engineering, Design, Analytics, Marketing, and Ops to deliver features and experiments on schedule.
Proactively identify and resolve inter-team dependencies and program risks; implement escalation paths and contingency plans.
Allocate resources, manage third‑party vendor relationships, contracts, and SLAs to ensure timely , cost‑effective delivery.
Communicate program status, risks, and business impact to senior leadership and sponsors through concise updates and executive presentations.
Maintain operational standards, define repeatable processes (release cadence, change control, post‑mortems), and drive continuous improvement across the membership lifecycle.

7+ years program or project management experience, preferably in digital media, subscriptions, or monetization products.
Demonstrated success owning cross‑functional programs that moved subscription or membership KPIs.
Experience managing external vendors and complex integrations.
Strong analytical orientation — comfortable defining KPIs, interpreting A/B tests, and using data to prioritize work.
Excellent written and verbal communication; proven ability to influence senior stakeholders and align teams.
Proactive problem-solver with strong organizational skills and experience in risk/issue management.

Senior Manager, Membership Operations – R&D

Key skills