Marketing Operations Manager

Role Overview

• Run daily workflows and maintain the department’s tools and process trackers
• Coordinate directly with internal teams to resolve execution issues and remove blockers
• Review outputs from Specialists to ensure accuracy, timely task completion, and policy compliance
• Track and process requests for printed materials and giveaways for campaign or field use, and oversee the fulfillment of rewards processing
• Manage the onboarding/offboarding processes to ensure tool access and process integration
• Act as the point person between marketing operations, internal units, and other departments
• Manage metrics used to measure weekly production capacity and output quality assessment
• Reports on trends, congestion risks, and team bandwidth
• Track and review overtime usage, analyze root causes, and prepare monthly reports for HR
• Oversee all aspects of Project Management from initiation to closure, ensuring a timely and successful delivery, and managing resources efficiently
• Establish clear project objectives, scope, and impact measurement criteria, diligently monitoring ongoing progress
• Effective and transparent communications ensuring the flow of information to all stakeholders, both internally and externally, involved in the project
• Manage the department’s project tracking tool (Jira) by ensuring all data and records are accurate, up to date, and consistently maintained
• Build and maintain dashboards and trackers that give stakeholders real-time project visibility
• Oversee the end-to-end insurance operations process, ensuring accurate data consolidation, timely endorsement submissions, and proper invoice and claim processing execution by the assigned specialist
• Identify areas in the process to simplify or scale, and implement approved improvements
• Oversee the marketing financial tracker, ensuring timely consolidation and validation of data submitted by stakeholders and executed by the assigned specialist
• Handle budget forecasting for all live events (e.g., launches, onsite engagements, webinars), in collaboration with the business units
• Review and validate financial reports and forecasts
• Collaborate with Finance on department budget tracking
• Manage vendor engagements and oversee contract compliance and renewals
• Audit vendor performance and optimize engagements
• Maintain clean records of vendor engagement and payment schedules
• Maintain accurate documentation of all operational processes in line with ISO requirements
• Prepare records needed for internal and external audits
• Work with support specialists to ensure proper naming conventions, file storage, and compliance protocols

Requirements

• Bachelor’s degree in Marketing, Business Administration, Operations Management, or a related field
• 3+ years of experience in marketing operations, project coordination, or financial reporting within a marketing team
• Strong leadership and supervisory experience preferred
• Strong organizational, prioritization, and interpersonal skills, with the ability to lead diverse project teams to completion
• Strong understanding of project management methodologies, with a willingness to challenge existing processes, and displaying initiative and adaptability under pressure
• Strong proficiency in project management tools (e.g., Jira, Asana, Airtable) and data reporting tools (e.g., Google Sheets, Looker Studio)
• Familiarity with ISO standards and experience supporting audit readiness is a plus
• Excellent analytical, organizational, and cross-functional communication skills

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development