Perform QC Inspections
Travel throughout RI to inspect program rebated equipment to verify make and model and review installation
Provide feedback to contractors as needed
Respond to and provide ongoing support to resolve customer and contractor issues
Provide HVAC Contractor Training and Support
Train contractors on program testing procedures
Develop and share resources to promote best installation practices
Provide Technical Review
Review contractor testing data
Provide feedback to contractors
Provide Customer Support and Education
Educate customers about high efficiency HVAC equipment including heat pumps and heat pump water heaters
Present at customer events and trainings
Assist with applying for rebates and selecting systems and contractors
Develop and share best practices for operating heat pumps
Gather customer feedback regarding contractor installation and rebate process
Engage Industry Partners
Travel to local manufacturers, distributors and HVAC companies to engage industry stakeholders with the program
Identify and enroll HVAC companies in the program
Attend and present at industry events and conferences
Promote program rebates and the value of performance testing

Residential HVAC installation background, Service Manager experience preferred
Proven ability to learn and process technical information from many different sources
new products, services and measures are regularly introduced into the program
Strong interpersonal, writing, verbal communication, and reporting skills
Detail oriented with an ability to balance and manage multiple tasks and deadlines both independently and in a team setting
Proficiency with Microsoft Word, Excel, and PowerPoint

Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
401(k) with company match
Paid vacation, sick, personal and parental leave time
Paid Volunteer Time: giving back to our communities is important to us
Employee Recognition Program – convert your recognition points into gift cards
Employee Assistance Program – offers benefits to help you manage daily responsibilities
Access to on-demand training courses to advance further in your career

Account Manager

Key skills