About this role

Own client relationships and act as the main commercial and technical point of contact
Understand client goals and provide guidance on optimizing the use of Simply.TV’s data solutions
Identify opportunities for account growth (upsell, cross-sell, renewals) and work with Sales to execute
Monitor account health, usage metrics, and potential risks, taking proactive actions
Coordinate with Product and Engineering to resolve issues and deliver solutions while maintaining client communication
Document client interactions, account plans, and track open items to ensure transparency
Stay up-to-date on product updates, features, and industry trends

Own client relationships as the go-to commercial and technical contact.
Thrive autonomously across time zones with minimal support—stay organized and proactive.
Guide clients to maximize Simply.TV value, spotting upsell opportunities for Sales.
Monitor health & risks, advocate in escalations, and keep clients happy.
Coordinate fixes with Product/Engineering while managing expectations.
Document everything clearly—interactions, plans, and action items.
Stay sharp on product updates and trends to anticipate needs.

Technical Account Manager

Key skills