Monitor partner performance and connectivity health using dashboards and KPIs (bookings, revenue, parity, rate visibility, etc.); escalate and coordinate corrective actions as necessary
Assist with RFP processes to ensure Choice hotel inventory and content is visible and optimized across partner platforms
Assist in partner governance, steering committees and quarterly business reviews that demonstrate program performance, connectivity health, and joint growth initiatives
Build and maintain strong working relationships with partner operations, product and commercial contacts; act as a reliable day-to-day partner advocate for Choice
Prepare and present operational and performance reports for partners and internal stakeholders (e.g. hotel segment leaders); translate data into clear, actionable recommendations to improve yield and partner satisfaction
Lead incident management and service recovery efforts, ensuring timely root-cause analysis and remediation
Manage technical onboarding and enablement for assigned partners, coordinating testing to ensure robust connectivity, mapping, rate parity and content quality
Serve as the primary operational contact for partner technical teams during implementation and ongoing operations; validate go-live readiness and post-launch stability
Create and maintain partner connectivity playbooks, runbooks and technical documentation to standardize implementations and troubleshooting
Maintain accurate account and pipeline data in Salesforce; produce reliable forecasts and provide weekly/monthly revenue updates to leadership
Participate in sales, brand, product and system training
Support account strategies, detailed action plans and specific follow-up activities
Requirements
5+ years of experience in B2B account management, partner success, distribution/operations or technical account management within the travel, hospitality or technology sectors
Demonstrated success managing complex client relationships, informing long-term commercial strategies, and resolving operational escalations for large channel partners
Hands-on exposure to hotel RFP processes and commercial contract execution preferred
Proficiency working in a CRM, preferably Salesforce
Familiarity with Microsoft Office products (e.g. PowerPoint, Word, Excel)
Comfortable analyzing account and market data in platforms like Tableau to create actionable insights and recommendations
Familiarity with hotel distribution and connectivity (GDS platforms, direct connections, PMS integrations)
Comfortable working alongside engineering/IT teams, validating integrations and translating technical issues for commercial and operations stakeholders
Tech Stack
Tableau
Benefits
Competitive compensation and benefits, including medical, dental, and vision coverage
Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
Financial benefits for retirement and health savings