Channel Partner Success Manager

Role Overview

• Monitor partner performance and connectivity health using dashboards and KPIs (bookings, revenue, parity, rate visibility, etc.); escalate and coordinate corrective actions as necessary
• Assist with RFP processes to ensure Choice hotel inventory and content is visible and optimized across partner platforms
• Assist in partner governance, steering committees and quarterly business reviews that demonstrate program performance, connectivity health, and joint growth initiatives
• Build and maintain strong working relationships with partner operations, product and commercial contacts; act as a reliable day-to-day partner advocate for Choice
• Prepare and present operational and performance reports for partners and internal stakeholders (e.g. hotel segment leaders); translate data into clear, actionable recommendations to improve yield and partner satisfaction
• Lead incident management and service recovery efforts, ensuring timely root-cause analysis and remediation
• Manage technical onboarding and enablement for assigned partners, coordinating testing to ensure robust connectivity, mapping, rate parity and content quality
• Serve as the primary operational contact for partner technical teams during implementation and ongoing operations; validate go-live readiness and post-launch stability
• Create and maintain partner connectivity playbooks, runbooks and technical documentation to standardize implementations and troubleshooting
• Maintain accurate account and pipeline data in Salesforce; produce reliable forecasts and provide weekly/monthly revenue updates to leadership
• Participate in sales, brand, product and system training
• Support account strategies, detailed action plans and specific follow-up activities

Requirements

• 5+ years of experience in B2B account management, partner success, distribution/operations or technical account management within the travel, hospitality or technology sectors
• Demonstrated success managing complex client relationships, informing long-term commercial strategies, and resolving operational escalations for large channel partners
• Hands-on exposure to hotel RFP processes and commercial contract execution preferred
• Proficiency working in a CRM, preferably Salesforce
• Familiarity with Microsoft Office products (e.g. PowerPoint, Word, Excel)
• Comfortable analyzing account and market data in platforms like Tableau to create actionable insights and recommendations
• Familiarity with hotel distribution and connectivity (GDS platforms, direct connections, PMS integrations)
• Comfortable working alongside engineering/IT teams, validating integrations and translating technical issues for commercial and operations stakeholders

Tech Stack

• Tableau

Benefits

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide