Leading the 'Self-Service' Strategy: Transforming internal technical tools into an intuitive, no-code Management Console that allows partners and clients to configure their own back-office workflows.
Guarding Platform Integrity: Owning the roadmap for enterprise-grade requirements, including scalability, sub-second latency, and global security compliance (SOC2, HIPAA, GDPR).
Defining the Developer Experience (DX): Overseeing the API strategy, webhooks, and documentation to ensure the platform is highly interoperable with external enterprise systems (ERPs, CRMs).
Driving Platform Velocity: Collaborating with Engineering to build reusable 'Lego blocks' that allow our internal Solutions PMs to launch new industry plays (Claims, Loans, etc.) in record time.
Proving Platform Value: Developing internal analytics dashboards that track processing costs, ROI, and system health for executive-level reporting.

BS required (Engineering or CS preferred); MBA highly desired
3–5 years of experience as a PM for a global SaaS platform, with a focus on Platform-as-a-Service (PaaS) or infrastructure
Proven experience with end-to-end product delivery , specifically managing the trade-offs between feature velocity and system hardening
Demonstrated ability to own a technical roadmap and advocate for infrastructure excellence in a fast-paced environment
Experience with Developer-centric platforms and a deep understanding of API-first product strategies

Senior Product Manager – SaaS Platform Architecture, Experience

Key skills