Answer inbound calls from Equipment Finance customers
Obtain data from each caller to research and resolve issues relating to servicing issues including payment inquiries, account information and other service related matters
Review and follow-up with resolutions regarding customer’s concern/question
Step in as a tier II level support in more complex customer situations
Serves as a subject matter expert for Huntington Equipment Finance sales colleagues
Work closely with Equipment Finance’s internal departments including sales, tax, accounting and operations as well as 3rd party vendors to research and resolve customer issues
Support around 4 to 5 colleagues for questions and escalations
Oversee multiple segments within customer service
Support more complex assignments
Performs other duties as assigned

High School Diploma, or GED
Minimum of 5 years of customer service experience, with minimum of 3 years call center experience
Experience in equipment Finance and well versed with service cloud (sales force), EBPP, JIRA, Excel, and Outlook
Must be able to handle multiple tasks simultaneously in a fast-paced environment
Experienced in working with multiple computer systems and being able to toggle between systems/screens
Ability to demonstrate professional verbal communication skills
Must pronounce words clearly and use proper grammar
Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material

Customer Service Team Lead

Key skills