Team Lead, Customer Service (Northwestern)

R1 RCM is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals and health systems. As the Team Lead for Customer Service, you will assist in building new projects, handle escalated cases, and develop team members to promote quality service.

Responsibilities:

• Assist in establishing and implementing departmental initiatives
• Measure and monitor staffing levels, assign duties and responsibilities as appropriate
• Complete performance evaluations, track time and attendance
• Troubleshoot and resolve issues with client concerns with a sense of urgency
• Train and educate staff on new process changes

Requirements:

• Minimum 3 years' experience