About this role
R1 RCM is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals and health systems. As the Team Lead, Customer Service, you will build new projects and assist with escalated cases while developing and coaching team members to promote quality.
Responsibilities:
- Assist in establishing and implementing departmental initiatives
- Measure and monitor staffing levels, assign duties and responsibilities as appropriate
- Complete performance evaluations, track time and attendance
- Troubleshoot and resolve issues with client concerns with a sense of urgency
- Train and educate staff on new process changes
Requirements:
- Minimum 3 years' experience