Account Director, Games

Role Overview

• Build and strengthen relationships with creators in Kickstarter’s community, connecting with promising businesses and individuals who could use Kickstarter to bring impactful projects to life.
• Track creator interactions using Kickstarter’s CRM, ensuring adherence to service-level agreements (SLAs) for curation and outreach support.
• Own relationships with top-tier creators in the category of focus, assuring consistent communication to retain their business and collaborating with Kickstarter’s creator success team to support their launches.
• Develop and refine category-specific educational resources in collaboration with internal teams to better support creators.
• Identify opportunities to educate and empower creators by sharing best practices, industry insights, and platform resources.
• Serve as the face of Kickstarter within the category of focus, working with Kickstarter’s Communications and Marketing teams to pursue press appearances as well as in-person and virtual one-to-many community development opportunities.
• Establish and strengthen relationships with institutions and partners within the broader creative ecosystem to build Kickstarter’s referral pipeline.
• Collaborate with industry stakeholders to expand Kickstarter's reach and visibility within key creative communities.
• Negotiate the terms of deals.
• Contribute to Kickstarter’s strategy for industry events, attending as a representative to engage with creators and industry audiences through networking and public speaking opportunities.
• Leverage events to connect with new and returning creators, positioning Kickstarter as the go-to platform for their funding needs.
• Own the strategy for category of focus, collaborating across the company to meet key targets for revenue, creator retention, and growth.
• Advocate for Kickstarter in a competitive funding landscape, identifying and pitching new prospective creators while working to re-engage and win back those exploring alternate funding paths.
• Gather market intelligence on industry trends and competing platforms to inform outreach strategies and positioning.
• As appropriate, make the case for bringing on consultants with subject matter expertise related to key areas of growth. Take the lead on hiring, training, and managing their work.
• Support the development and rollout of new product features and services by recruiting beta participants and driving adoption among priority creators.
• Serve as an internal champion for the needs of creators, surfacing feedback on product, policies, and user experience to internal stakeholders and collaborating across teams to enhance the creator experience.
• Work with cross-functional teams to make strategically informed recommendations about product policy improvements and contribute to their implementation.
• Utilize Kickstarter’s category-specific curation channels to showcase creators' work and collaborate with marketing teams to feature priority creators across brand channels.
• Develop strategies to highlight success stories and inspire new creators to engage with Kickstarter.

Requirements

• At least 5 years of professional experience working in their categories of focus, including a network of connections with the community and industry knowledge
• At least 3 years of experience with crowdfunding in their categories of focus.
• Expert understanding of Kickstarter's platform, product and systems
• Demonstrated ability to collaborate, and execute on strategic plans that get data driven results.
• Exceptional communication skills: adept at speaking and presenting to small and large groups, speaking to the press, and has the ability to represent Kickstarter in a positive light at industry events.
• Strong sense of what makes projects within their categories of focus standout – ability to assess quality, innovation, creativity, and clarity of presentation when reviewing a campaign independently.
• Bonus points if they are a creator within their categories of focus, entrepreneur, and/or Kickstarter creator.
• Bonus points if they have professional experience and connections within an area of potential for Kickstarter (i.e. a domain where we don’t already have a strong audience).

Benefits

• A fully remote workforce with plenty of opportunities to get to know your colleagues
• 100% employer-paid health plan offerings
• 16 paid vacation days, 10 sick days, and a company-wide winter break between Christmas and New Year’s
• 25 volunteer hours each year to give back to your community
• 16 weeks of parental leave plus fertility/family planning resources
• Annual stipends including a Remote Working & Wellness Stipend of $3,000 USD (prorated) each calendar year for expenses related to remote working, wellness, health, and fitness and a $500 Role Development Stipend
• Kickstarter currently operates with a 4-day workweek, a model that aligns with our belief in a healthy work-life balance and gives staff the space to be more than their work
• Incredibly talented and inspiring colleagues who know how to blend their creative endeavors into their work