Responsible for establishing, maintaining, processing, and resolving liability claims within defined authority
Obtains information regarding each claim through various means of investigation to evaluate coverage, liability and damages
Responsible for managing moderate exposure General Liability claims, including bodily injury, property damage and some construction defect claims
Investigate, analyze, and review new claims for coverage, liability, damages, and reserves
Manage investigators, adjusters, attorneys, and experts as needed
Maintain both litigated and non-litigated third-party injury and damage claim files to ensure claims are properly documented, adjusted, and paid
Participate in special claim projects and other duties as needed

Typically requires a bachelor’s degree in business administration, insurance, or a related field
5+ years of claim handling experience is preferred
Prior construction defect claim experience is also preferred
A Juris Doctorate with relevant insurance coverage or defense litigation experience would be beneficial
Be proactive in initial investigation, claim handling and resolution
Superior communication skills to work effectively with insureds, underwriters and claimants
Excellent negotiation skills
Must be detail-oriented and practice good organizational skills
Self-motivated and task-oriented

Annual bonus plans
Employee stock ownership plan (ESOP)
401(k) — automatic 3% company contribution
Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
Paid time off (PTO) and holidays
Paid volunteer time off (VTO) to support our communities
Parental and family care leave
Flexible & hybrid work arrangements
Fitness center discounts and free virtual fitness platform
Employee assistance program
Comprehensive medical, dental and vision benefits
Flexible spending and health savings accounts
2x base salary for group life and AD&D insurance
Voluntary life, critical illness, & accident insurance for purchase
Short-term and long-term disability benefits
Training & certification opportunities
Tuition reimbursement
Education bonuses

Technical Claim Manager – Construction Defect

Key skills