Key skills
ERPCRMLeadershipCommunicationSales
About this role
Role Overview
- Supervise and support Technology Trainers, providing coaching, direction, and performance feedback
- Prioritize and manage team workload across ongoing training, and system updates
- Ensure consistency in training standards, documentation, and communication
- Serve as escalation point for training-related questions and support
- Plan and facilitate live and virtual training sessions as needed
- Oversee development and maintenance of training materials, user guides, and knowledge resources
- Identify opportunities to improve training effectiveness and user experience
- Coordinate training efforts related to system updates and enhancements
- Partner with cross-functional teams to understand upcoming changes and prepare training plans
- Support adoption efforts for new tools and process improvements
- Develop a strong understanding of sales workflows and user challenges within company systems
- Identify opportunities to improve how tools are utilized to support efficiency and revenue-generating activities
- Share feedback with leadership and cross-functional partners regarding recurring user pain points or improvement opportunities
- Help standardize content organization and knowledge management practices
- Track participation, feedback, and training trends to enhance program quality
- Contribute to improving onboarding and ongoing enablement processes
Requirements
- Bachelor’s degree or equivalent experience
- 4+ years of experience in technology training, sales enablement, or a related field
- At least 1 year of previous supervisor and/or formal leadership experience
- Experience supporting ERP, CRM, or order management systems
- Experience facilitating training for individuals and groups
- Strong written and verbal communication skills
- Ability to manage multiple projects and deadlines in a fast-paced environment
- Must be willing and able to travel domestically 5-10% on an annual basis
- Familiarity with learning management systems or digital training tools
- Experience supporting sales or revenue-generating teams
- Strong organizational and coordination skills
- Ability to translate technical processes into user-friendly guidance
- Collaborative mindset with cross-functional teams
- Attention to detail and documentation accuracy
- Proactive problem-solving approach
- Ability to build credibility with experienced team members and stakeholders.
Tech Stack
- ERP
Benefits
- nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance
- additional Voluntary Benefits
- 401(k) Retirement Savings Plan
- Health Savings Accounts (HSA)
- Flexible Spending Accounts (FSA)