Configure Actabl applications based on customer requirements
Manage multiple implementation projects simultaneously, adhering to timelines and deliverables
Ensure a smooth transition to Customer Success
Conduct customer training sessions (remote and/or on-site) to ensure user proficiency
Provide technical support and troubleshooting during the implementation phase
Communicate effectively with customers, setting clear expectations and providing regular updates
Identify and escalate potential risks or issues to management

2+ years knowledge of SaaS experience preferably in the hotel industry.
Skilled in SaaS Platform configuration and customization
Customer Service, technical experience, or similar experience preferred
Ability to triage current work queue and prioritize accordingly
Experience training Customers on how to use the software, and addressing their specific business needs preferred
Ability to troubleshoot and diagnose issues that arise during implementation (both technical and non-technical)
Ability to ensure implemented products align with company requirements and industry standards.
Proficiency in creating, updating, and distributing product documentation as needed to support implementation processes.

Medical, dental, and vision insurance plans for employees & eligible spouse and/or dependents
Employer-paid life & AD&D, short-term disability & long-term disability
Discounted pet insurance plans through Wishbone
Employee Assistance Program (EAP) services available to employees & their dependents
On-site gym available for free use at Denver office
Competitive base salary with bonus structure
Healthcare spending accounts with employer contributions
401(k) plan with an employer match of up to 4%
Unlimited discretionary time off hours to be used when needed
10 observed US federal holidays throughout the year
Winter recess for all Actabl employees between December 24th-January 2nd
12 weeks of parental leave for both birthing & non-birthing parents

Customer Onboarding Specialist

Key skills