About this role

Lead end-to-end administration and relationship management for FCTI’s strategic ATM program.
Oversee full program lifecycle: onboarding, rollout, daily operations, renewal.
Track and analyze metrics: ATM uptime, transaction counts, e-Receipt adoption.
Create dashboards and monthly/quarterly performance reports with insights and recommendations.
Collaborate with Sales/BD to develop pricing + go-to-market plans.
Partner with operations and tech teams to ensure high service levels, reliability, and issue resolution.
Serve as primary liaison for strategic customers and FCTI.

5+ years of program or account management, preferably in fintech, payments, or ATM services.
Strong analytical & reporting skills (e.g., SQL, Excel, BI tools).
Client-facing experience with large financial institutions and/or retail partners.
Proven track record in managing projects end-to-end.
Exceptional communication and stakeholder management.
General Sales and Marketing experience with a track record of wins and success.
Knowledge of ATM operations and electronic and digital payments. (Preferred)
Experience with financial services and financial technologies. (Preferred)
Bold problem-solver and intellectually curious (Must-Have Qualities).

Senior Program Account Manager – FinTech/ATM Solutions

Key skills