Deeply understand the partner’s business goals and product structure
Lead technical implementations of new partners and serve as the key technical contact as they integrate with Lead.
Partner with product/engineering, program management, legal/compliance/risk, accounting, and other teams for tasks related to partner onboarding
Define internal processes to streamline partner onboarding
Build product examples, documentation, and other critical resources in order for external and internal parties to operate more effectively and efficiently.
Successfully manage a number of engagements concurrently
Effectively manage escalations, scope change, and implementation of projects or programs including monitoring project quality, timeline, risk, and performance
Inform partners of our product development roadmap with concrete examples, while setting appropriate expectations
Be an integral part of building out this function from 0 to 1 defining culture, processes, and identity.

3-5 years of hands-on solution architecture, data integration, partner delivery experience
Ability to understand, visualize, and document the client’s product construct and how they map to our internal data models used for processing cards, transactions, and loans.
Excellent knowledge of SFTP, APIs, and related standards such as HTTP, REST, SOAP, and OAuth
Proven ability to present technical solutions effectively to diverse stakeholder groups
Experience managing projects with multiple requirements and agendas while maintaining holistic plans and driving to agreed upon schedule
Outstanding communication and problem-solving skills, customer focus, and results orientation
Knowledge of financial services and the fintech ecosystem and desire to learn changing trends across, especially as it relates to legal, compliance, underwriting, and risk management.

Competitive compensation, including opportunities for equity grants, based on experience, geographic location, and role
Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
Paid parental leave
Flexible vacation policy, including PTO and paid holidays
A fun and challenging team environment in a dynamic industry with ample opportunities for career growth

Technical Account Manager

Key skills