Key skills
CSalesforceCRMLeadershipProject ManagementCommunicationCustomer SuccessAccount ManagementSales
About this role
Role Overview
- Build and maintain strong, long-lasting relationships with key stakeholders and executive sponsors.
- Monitor client health and engagement to ensure high retention rates and prevent churn.
- Identify opportunities for upselling and cross-selling to help clients achieve their business goals while increasing company revenue.
- Guide new clients through the onboarding process and act as a liaison between the client and internal technical/product teams.
- Prepare and present regular reports on account status, milestones, and ROI to both clients and internal leadership.
- Manage contract renewals and lead negotiations to ensure mutually beneficial terms.
Requirements
- 3+ years of experience in Account Management, Customer Success, or Sales (B2B experience preferred).
- Exceptional verbal and written communication skills in English; ability to present complex ideas clearly to C-level executives.
- Proactive mindset with the ability to anticipate client needs and provide creative solutions.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and project management tools.
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.