Retail Operations Manager

Role Overview

• Oversee and mentor coordinators
• Create SOPs and playbooks
• Manage Natural Insight, Shopping Cart, and launch operations
• Lead system transitions as project manager
• Ensure predictable timelines for onboarding and reporting
• Provide clear direction, coaching, and performance support
• Ensure accurate scheduling, reporting, and resource allocation across all regions
• Implement scalable processes that reduce errors and improve execution
• Ensure data integrity in pricing, pay rates, and project inputs
• Own quality control across client services, field submissions, and retailer‑specific requirements
• Troubleshoot and resolve operational escalations with speed and clarity
• Play a key role in rolling out a new national pilot programming
• Manage retailer‑specific operational nuances to ensure seamless execution
• Help prepare the business for future expansion and new channel partners

Requirements

• Two-to-five years of management
• Strong coaching skills
• Deep Microsoft 365 suite knowledge (Power BI included)
• Tech-curious (AI applications)
• Project management experience
• Familiarity with field team operations.