Operations & Maintenance IT Manager

Role Overview

• Managing day-to-day operations for infrastructure, applications, cloud services, and core systems
• Ensuring SLAs and OLAs are met while maintaining system performance and security
• Leading incident response, major incident management, root cause analysis, and problem resolution
• Strengthening monitoring, logging, alerting, dashboards, and operational runbooks
• Overseeing patching, upgrades, configuration updates, backups, and disaster recovery testing
• Managing hardware and software lifecycle planning, refresh cycles, and EOL tracking
• Establishing and communicating maintenance schedules and change windows
• Owning the end-to-end bugfix lifecycle from intake through deployment
• Coordinating with engineering and QA teams to validate fixes and releases
• Managing minor enhancements, automation improvements, and configuration changes
• Supporting major releases, upgrades, and system rollouts with readiness planning
• Leading release management processes including approvals, timelines, environments, and deployment execution
• Defining release standards, rollback procedures, and version controls
• Tracking release and operational KPIs and driving continuous improvement initiatives
• Enforcing ITIL-aligned processes across incident, change, and release management
• Partnering with security teams on vulnerabilities, access controls, and audit readiness
• Leading technical staff and managing vendors, contracts, and escalations
• Managing O&M budgets and optimizing costs across infrastructure and cloud environments
• Driving automation initiatives to improve stability and reduce operational effort

Requirements

• Demonstrate 10+ years of experience in IT operations, infrastructure, or application operations
• Lead technical teams with at least 3+ years of people management experience
• Manage release processes, bugfix pipelines, and application lifecycle activities
• Work across hybrid environments including cloud and on-prem platforms
• Apply knowledge of ITIL processes and ITSM tools such as ServiceNow or Jira Service Management
• Coordinate cross-functional teams across development, QA, operations, and security
• Analyze operational metrics and implement improvements based on data
• Communicate clearly with technical and business stakeholders.

Tech Stack

• Cloud
• ITSM
• ServiceNow

Benefits

• Health & Welfare Benefits: Comprehensive plans tailored to your needs, effective from day one.
• Retirement Savings: Robust programs to help you secure your financial future.
• Employee Discounts: Access to a wide range of discounts on merchandise, services, travel, and more.
• Career Growth Opportunities: Paths for advancement within a global organization.
• Paid Training: Learn while you earn with award-winning learning platforms.
• Paid Time Off: Competitive PTO packages to help you recharge.
• Great Work Environment: Join an award-winning culture that values diversity and inclusion.