Lead the strategy, planning, and execution of RPA, AI, and other technology-driven initiatives.
Identify and evaluate new product opportunities that enhance business capabilities and customer experience.
Collaborate with cross-functional teams to define business cases, success metrics, and ROI for proposed solutions.
Develop and maintain detailed product roadmaps and project plans with clear, measurable outcomes.
Facilitate the end-to-end product lifecycle, from ideation and requirements gathering to delivery and post-launch support.
Solve complex, ambiguous problems and proactively identify and mitigate risks.
Manage stakeholder relationships, ensuring alignment of expectations and timely communication of project status, risks, and issues.
Coordinate across departments (sales, operations, IT, corporate, etc.) to ensure seamless execution of initiatives.
Track and manage multiple projects simultaneously in a fast-paced, collaborative environment.
Ensure timely delivery of projects within scope and budget.
Support change management and adoption efforts across the organization.
Maintain compliance with internal policies and complete all required training.

Bachelor’s degree or equivalent work experience in the mortgage servicing industry
5–7+ years of experience working cross-functionally with technical and non-technical teams
Proven experience defining product requirements and using data to drive decision-making
Strong understanding of program and project management best practices
Excellent written and verbal communication skills, with the ability to present to both technical and executive audiences
Demonstrated ability to manage multiple priorities and deliver results in a dynamic environment
Experience creating detailed documentation, including business requirements, user stories, and process flows
Strong analytical and problem-solving skills, with the ability to anticipate and manage project risks
Proficiency in Microsoft Office, Microsoft Project, Microsoft Planner, and Asana
Strong interpersonal skills and ability to work effectively at all levels of the organization.

Product Manager

Key skills