Key skills
C
About this role
Role Overview
- Create and update technical training materials (presentations, manuals, e-learning modules, job aids)
- Ensure training content aligns with product updates, safety standards, and service requirements
- Standardize training resources across product lines (loaders, haul trucks, drills, surface drills, rotary drills)
- Assist the Technical Training Specialist with planning and delivering in-class, virtual, and hands-on training
- Set up classrooms, equipment, and training aids for sessions
- Provide technical demonstrations and act as a resource for learners
- Collect, analyze, and report trainee feedback to improve course content and delivery
- Provide follow-up support to trainees to reinforce learning
- Maintain training records in coordination with the L&C Administrator
- Act as a technical support contact for new hires during their onboarding period
- Provide coaching and guidance on key equipment and processes
- Support supervisors with technical queries related to training
- Work with managers and technical teams to identify key training priorities annually
- Monitor emerging product lines, service issues, and technology changes that require training updates
- Recommend adjustments to training plans to address skills gaps
- Stay current with product developments and industry best practices
- Propose and support new methods of training delivery (simulators, blended learning, microlearning)
- Contribute to projects that improve training efficiency and effectiveness
- Comply with health, safety, and sustainability standards
Requirements
- A 2-year Technical Degree/Diploma in a mechanical discipline (ex: HD Equipment, Electrician)
- Minimum 5 years of technical experience
- Training in key aspects of technical and operator trades
- Ability to work in a team environment
- Excellent written and verbal skills including detailed site visit reports
- Bilingual in both French and English is considered an asset
- Ability to train and transfer knowledge to others
- Flexible, self-motivated, and driven to achieve customer satisfaction, goals, and targets
- Strong investigation and diagnostic skills
- Computer literacy
- Knowledge of customer’s industry
- Superior customer relations and active listening skills
- Ability to travel is essential
- Positive attitude
Benefits
- Excellent comprehensive compensation package including a pension plan with matching
- Competitive health, dental, life and disability benefits
- Ongoing development and training