Serve as the global commercial lead for assigned Global Strategic Customers (GSC).
Build and maintain strong, trust-based relationships across all levels of the customer organization.
Conduct regular business reviews (monthly, quarterly, annual) to evaluate KPIs, performance trends, and action plans.
Proactively resolve service issues and escalations with operational and product counterparts.
Ensure full compliance with contractual commitments and Service Level Agreements (SLAs).
Proactively manage and develop an allocated global customer portfolio.
Act as the primary point of contact and ensure high-quality communication with clients.
Lead customer meetings including KPI discussions, performance reviews, and new product introductions.
Drive issue resolution and maintain high customer satisfaction levels.
Coordinate closely with Global and Local Account Managers to support opportunity qualification and development.
Develop and execute strategic account plans to expand wallet share and profitability.
Identify cross-selling opportunities, new tradelanes, and solution-based growth.
Align customer strategies with global and regional commercial priorities.
Monitor and analyze performance data to identify trends, exceptions, and root causes.

Bachelor’s degree in Business, Supply Chain, Logistics, or related field.
Minimum 5+ years’ experience in freight forwarding, logistics, or account management, including global account responsibility.
Proven ability to lead complex multinational customer relationships and drive strategic growth.
Strong knowledge of international logistics (air, ocean, customs) and trade compliance.
Strong commercial mindset, strategic thinking, and ability to influence globally.
High proficiency in Microsoft PowerPoint, Excel, and CRM platforms (Salesforce preferred).
Experience with EDI/API-based performance management and KPI tracking is an advantage.
Resilient, adaptable, culturally aware, and able to work with high professionalism.

Global Key Account Manager

Key skills