Leadership of the installation planning and execution team
Measured on install time from PO, forecastability, customer experience and budget
Oversee a team to establish and maintain positive customer and internal processes
Strengthen cross‑functional alignment to drive higher customer satisfaction
Identify gaps in current processes and recommend improvements
Build a culture of excellence and accountability through KPIs and reporting dashboards
Ensure all requirements at customer sites are met in a timely manner
Anticipate and solve problems in the implementation pathway
Define and monitor KPIs related to timeline adherence and project closure speed
Deliver executive dashboards highlighting progress and risks
Build relationships with stakeholders to resolve barriers
Ensure predictability and transparency in project delivery performance

Bachelor’s degree in business, healthcare or marketing, or related field required, (M.B.A. preferred)
Certified Project Management Professional (PMP) required
Minimum 5-8 years solid project management experience required
Minimum 5 years successful experience in domains such as managing customer service, sales, field operations, or sales administration required
Healthcare industry or clinical environment experience strongly preferred

Director, PMO – Americas

Key skills