National Performance Manager

Role Overview

• Provide coverage in a Dealer Relations territory following a promotion or expansion until a permanent Dealer Relations Manager is hired.
• Day-to-day dealer partner relationship management and championing the adoption/ongoing use of the company product in the dealerships.
• Execute launch planning, manage the product implementation and deliver initial and ongoing training to meet the needs of the dealers in the area through regular monthly performance visits.
• Act as the first point of contact for dealer partners to handle issues and follow up on escalated ones.
• Bring best practice knowledge of the product to our dealer partners to support the company’s value proposition every day.
• Ensure that product changes, new features and releases are communicated and implemented timely.
• Work cross functionally with Dealer Relations Directors, Training and Enablement and National Enterprise Account Team.
• Partner with customers to identify challenges and understand their business needs to establish the best solutions.
• Solutions based selling as a consultant ensuring expectations are aligned, goals are being met and consistent ROI conversations are happening with Key Decision Makers.
• Effectively communicate the value proposition of Mastermind through Quarterly business reviews and customized workshops at dealerships.
• Work with the respective Director on negotiations of upsells, downsells, and cancel save strategy.
• Work closely with training and enablement to consistently re-iterate training content while in market with DRM’s.
• Work closely with each Director and Associate Director to understand challenges within the region and provide additional feedback from dealer visits in a recap sent following every market visit.
• Ability to forecast and communicate risk and opportunities for coverage of open markets.

Requirements

• Bachelor’s degree in Business, Management, Marketing or a related field.
• 5+ years of professional work experience in sales in a luxury retail environment.
• Proven track record of consistently hitting and exceeding territory retention and revenue quotas.
• Auto retail experience is strongly preferred however, if you do not have prior auto retail experience, you must be passionate about cars.
• Strong project management skills.
• Significant working experience with CRM tools and reporting.
• Thinks quickly, works fast, and embraces change.
• Exceptional oral & written communication skills.
• Great at execution: results driven, detail oriented, organized self-starter.
• Strong business and financial acumen in daily work product.
• Establishes meaningful relationships and easily builds strong rapports with clients.
• Experience effectively negotiating, upselling and closing new business deals without discounts.
• Proactively solicits feedback, asks questions, and resolves issues in a non-confrontational way.
• Regularly self-assess with objective evidence and adapts work product to achieve better results.
• Vested interest in the overall company’s success.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.