Owns end-to-end service delivery across the region.
Deliver installation, deployment and support services on time, in full, and within budget.
Meet or exceed SLA and SOW commitments across all customer programs.
Drive service reliability, responsiveness, and customer experience improvements.
Establish clear service dashboards to enable real-time performance visibility.

15+ years of experience in Supply Chain, Operations, Manufacturing, and Commercial & Technical Support services.
Bachelor’s degree in Supply Chain Management, Commerce, or equivalent (Master’s preferred).
Strong understanding of supply chains & Support best practice within North America.
Proven experience in deploying product (software and hardware) solutions and technical services.
Evidence of applying change management techniques and business improvement processes.

Vice President, Operations

Key skills