Develop and execute a comprehensive communications strategy that advances the priorities of DUHS’s ambulatory enterprise and physician practices
Provide strategic counsel to senior leaders across the physician practices and ambulatory operations
Ensure clear, aligned, and proactive communication that supports patient care, access, patient experience, operational transformation, workforce engagement
Partner closely with DUHS and ambulatory leadership to understand key issues, opportunities, and emerging needs across clinics, outpatient centers, and supporting functions
Build and execute an internal communications strategy that meets the needs of specialty and primary care practices and a diverse ambulatory workforce
Design and lead change communications strategies that support awareness, understanding, adoption, and sustainment of operational and clinical initiatives
Support communication strategies that advance patient access, clinic flow, care coordination, and patient experience across ambulatory sites

Bachelor’s degree in communications, journalism, marketing, public relations, or a related field; master’s degree preferred
10+ years of experience in communications, marketing, or public relations—preferably in healthcare, ambulatory operations, or large complex organizations
Experience leading integrated communications strategies with measurable impact
Demonstrated ability to partner with executives, clinicians, and operational leaders
Strong leadership, collaboration, and project management skills
Ability to manage multiple priorities and adapt quickly to emerging needs
Exceptional writing, editing, and strategic storytelling skills
Communication, analytical and organizational skills generally acquired through completion of a bachelor's degree program in Journalism, Communications, English or a related discipline

Employee engagement, retention, and culture initiatives
Internal communication campaigns that strengthen connection to DUHS values, culture, and system priorities across ambulatory teams
Standards for brand, design, accessibility, and compliance

Senior Director, Ambulatory and Physician Practices Communications

Key skills