Act as the main influencer/decision maker regarding letter programing logic using Black Knight MSP Online Letter Writer data and LoanCare supplemental files.
Define, develop, test, analyze and maintain new servicing operations letters in support of business requirements.
Act as primary resource and subject matter expert for LoanCare’s letter composition tool; Messagepoint
Coordinate letter programming requirements with business teams to ensure successful implementation to production, reducing regulatory or investor findings.
Manage a project list, analyze appropriate prioritization based on business need, complexity, and compliance considerations.
Follow standard processes and use resources appropriately (time, money, and people) to achieve project deliverables and meet project milestones.
Create and maintain project plans to track the completion and delivery of milestones.
Provide clear and concise communication to Information Services management regarding required data inputs.
Identify, document, and communicate project risks and issues, including escalation and identification of mitigation strategies.
Conduct and facilitate meetings to provide regular and concise project statuses to stakeholders; prepare and deliver status presentations to executive and/or client audiences as required.

High School Diploma or equivalent required.
2+ years’ experience in mortgage servicing, document programming and/or MSP data files.
Strong verbal and written communication skills.
Strong project management skills.
Proficient with Microsoft Office, SharePoint, and time-tracking tools.
Ability to build consensus, influence others, and negotiate compromise.
Ability to work independently with minimal supervision and effectively meet deadlines.
Ability to collaborate with peers in a team environment.
Ability to manage, direct, and promptly deliver multiple projects according to plan.

Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
Time Off: Paid holidays, vacation, and sick leave
Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
Employee Recognition: Programs that celebrate achievements and milestones
Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Communications Fulfillment Program Analyst

Key skills