Key skills
Communication
About this role
Role Overview
- Initiate new customer set up and portal access
- Monitor set up process and address delays
- Provide customer information on how to do business
- Provide customers with posted bids and price sheet quotes
- Work with customers to ensure contract policy is followed
- Facilitate customer inquiries related to billing and payment
- Intake all types of customer disputes
- Review contract details to ensure accuracy
- Compile and distribute relevant reports for stakeholders
Requirements
- 1+ years of experience in Customer Service and Technical Support
- High School diploma or GED
- Strong written and verbal communication skills
- Proficient with MS Word, Excel, and PowerPoint
- Ability to read, write and communicate in Spanish, preferred
Benefits
- paid time off
- volunteer day
- health insurance
- 401(k)
- pension