Key skills
CommunicationSales
About this role
Role Overview
- Onboarding & Customer Portal Support: Initiate new customer set up and portal access.
- Monitor set up process and address delays to ensure safety and compliance requirements are completed.
- Initiate account changes (bank account, address, etc.) as needed.
- Provide customer information on how to do business with CHS and utilize digital tools.
- Contracting & Order Support: Provide customers with posted bids and price sheet quotes.
- Work with customers to ensure contract policy is followed, including gathering contract signatures.
- Support and facilitate activities related to product delivery, order fulfillment, contract amendments and confirmation, and billing/payment balances.
- Billing & Grain Payment Inquiries: Facilitate customer inquiries related to customer and settlement payments.
- Intake payments and provide explanation of how to apply.
- Disputes & General Support: Intake all types of customer disputes.
- Contract Administration: Review contract details provided by sales team to ensure accuracy.
- Monitor contract performance and track form status for compliance.
Requirements
- 1+ years of experience in Customer Service and Technical Support
- High School diploma or GED
- Strong written and verbal communication skills
- Proficient with MS Word, Excel, and PowerPoint
- Ability to work extended hours to meet business demands
- Ability to read, write and communicate in Spanish, preferred
Benefits
- medical, dental, vision
- wellness programs
- life insurance
- health and dependent care spending accounts
- paid time off
- 401(k)
- pension
- profit sharing
- short
- and long-term disability
- tuition reimbursement
- adoption assistance