Regional Support Specialist

Role Overview

• Serve as the primary liaison for branch personnel regarding deposit applications, operations, risk reviews, and exception tracking.
• Maintain knowledge of deposit systems and operational procedures.
• Provide training, coaching, and support.
• Conduct quarterly cash audits and monthly risk checkpoints.
• Review exception reports and develop plans to reduce exceptions.
• Review teller over/short reports and assist in resolution.
• Review cash items and collections.
• Communicate routinely with Regional Banking Managers, Branch Managers, and Presidents.
• Conduct routine branch visits (travel required).

Requirements

• Associate degree in Business or related field or equivalent experience
• At least two years of branch banking experience
• Strong attention to detail
• Multitasking ability
• Communication, and customer interaction skills
• Proficiency in Windows, Microsoft Office, and bank software programs

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development