Senior Human Resources Coordinator, HR Services and Operations

Role Overview

• Manage the HR customer service desk, ensuring prompt, professional, and solution-oriented support for managers, staff, and applicants.
• Serve as a primary point of contact for HR-related inquiries.
• Supervise full-time staff and student employees, assigning tasks, providing coaching and mentorship, conducting performance evaluations, and supporting professional development to ensure high-quality HR service delivery.
• Apply systems thinking to analyze employee data and generate actionable reports.
• Lead initiatives to enhance onboarding and customer service experiences.
• Oversee onboarding processes, ensuring alignment with institutional best practices and compliance requirements.
• Serve as a liaison with campus partners to coordinate background checks, I-9 verification, compliance training, and employee records management.
• Oversee and triage incoming HR service requests received through the ticketing system, office walk-ins, and email.
• Ensure accurate and timely processing of HR transactions in Workday.
• Monitor and manage HR workflows, proactively identifying and addressing bottlenecks.
• Ensure adherence to UT policies and procedures.
• Oversee and maintain HR filing systems and records.
• Manage the collection, organization, and timely processing of recurring employment documentation.
• Identify and escalate complex or sensitive HR issues to the HR leadership team.
• Lead and contribute to strategic HR initiatives and cross-functional projects.

Requirements

• Bachelor's degree in human resource management, business administration, social sciences, public administration or a related field.
• Five years of experience in human resources administration or related field.
• Use of personal computer and other standard office equipment.
• More than five years of experience in human resources administration (Preferred).
• At least two years of supervisory experience (Preferred).
• Bilingual in English and Spanish (Preferred).
• HR Certification (Preferred).
• Experience working with sensitive and confidential information in an office setting (Preferred).
• Experience working in a customer service environment (Preferred).
• Demonstrated organization and prioritization skills (Preferred).

Benefits

• 100% employer-paid basic medical coverage
• Free Capital Metro bus rides
• Retirement contributions
• Paid vacation, sick time, and holidays
• Career growth & professional development