IT&D Product Manager – Supply

Role Overview

• Act as the primary IT partner for global Supply Operations, translating business strategy into technology roadmaps and executable delivery plans
• Provide end-to-end supply chain process expertise across Supply Services/Procurement, Logistics & Distribution, Planning (demand/supply, S&OP), and Manufacturing (execution, quality, maintenance integration)
• Lead process harmonization and standardization across regions, balancing global template governance with local business requirements
• Facilitate requirements, fit-gap, process mapping, and root-cause workshops; document user stories, functional specifications, and solution designs
• Own SAP solutions supporting supply chain operations, ensuring scalability, compliance, and alignment with enterprise architecture standards
• Drive SAP configuration strategy, enhancements, and release planning across applicable modules (e.g., MM, SD, PP, QM, PM, WM/EWM) and for other Supply applications
• Manage integrations and data flows between SAP and the wider ecosystem (WMS, TMS, MES, EDI, 3PL, analytics, and master data solutions)
• Establish governance for master data, transaction quality, and reporting integrity across supply processes
• Ensure high availability, performance, and reliability of supply-critical applications (SAP and integrated systems) to support global operations
• Lead ITIL-aligned service management practices, including Incident, Problem, Change, Release, and Capacity Management
• Drive root-cause analysis and preventive actions to reduce recurring issues and improve operational stability
• Implement monitoring, alerting, and operational dashboards to provide end-to-end visibility of critical supply process flows
• Lead business continuity planning and testing (backup, disaster recovery, failover) with runbooks and regular validation
• Lead supply chain IT initiatives end-to-end, managing delivery methodology (Agile/hybrid/waterfall), cross-functional teams and vendors, scope/schedule/budget/risks, and driving measurable outcomes through continuous improvement and change adoption

Requirements

• Bachelor’s degree in Information Systems, Supply Chain, Engineering, Business, or related field (or equivalent experience)
• 10+ years of progressive experience in IT delivery and/or IT product ownership supporting supply chain functions
• Strong knowledge of end-to-end supply chain business processes (planning, logistics, manufacturing, procurement/supply services)
• Proven SAP expertise in supply chain-related solutions (hands-on functional leadership; configuration oversight; integration awareness)
• Experience with SAP S/4HANA transformations, rollouts, or major upgrades
• Knowledge of warehouse and transportation systems (WMS/TMS) and 3PL integrations
• Solid understanding of integration patterns and interfaces (e.g., IDocs/BAPIs/APIs, EDI concepts, middleware such as SAP BTP or equivalent)
• Experience leading IT projects with measurable outcomes; ability to manage multiple priorities across run + change
• Familiarity with enterprise architecture principles, data governance, and analytics enablement for supply operations
• Strong communication, stakeholder management, and cross-cultural collaboration experience in a global environment

Benefits

• Medical insurance
• Prescription insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off for vacation and sick days
• Company recognized holidays
• 401(k) plan
• 16-week paid parental leave or 26 weeks for the birthing parent
• Adoption and fertility support
• Tuition reimbursement
• Discounts