About this role

Define and own the CMDB vision, strategy, and roadmap aligned to business goals.
Own measurable business outcomes enabled by the CMDB, such as improved change success rate, reduced MTTR, audit readiness, and operational risk reduction.
Establish governance frameworks, data quality standards, and compliance processes balancing rigor with data quality and usability.
Provide executive-level reporting on CMDB health, critical metrics, and business impact.
Lead the CMDB as a product, building positive partnerships with customers and establishing continuous feedback loops.
Act as the business owner for the CMDB platform, managing backlog, prioritization, and delivery.
Gather and translate requirements from cross‑functional partners to drive continuous improvement across CMDB capabilities.

10+ years in IT Service Management, IT Operations, or related fields, with at least 5 years in CMDB leadership.
Proven experience in product management or ownership of enterprise IT platforms.
Deep knowledge of ITIL framework and CMDB protocols.
Hands-on experience with ServiceNow CMDB or similar platforms.
Solid understanding of cloud environments (AWS, Azure, GCP) and hybrid infrastructure.
Exceptional relationship management, communication, and leadership skills.

Principal Product Manager – Configuration Management Database (CMDB)

Key skills