Define and evolve the value proposition of Adobe Support & Services across segments and industries.
Collaborate with Professional Services, Customer Engineering, Support, and Sales to define key capabilities.
Leverage data, customer feedback, and field insights to identify gaps and new opportunities.
Own Support & Services roadmaps – prioritizing development of service elements, internal tooling, and go-to-market assets.

6+ years of product management, service design, or go-to-market experience in enterprise software, consulting, or customer success.
Strong empathy for customer needs with a proven ability to translate those into scalable, repeatable services.
Ability to synthesize insights from customer conversations, operational data, and business metrics to craft the product roadmap.
Demonstrated capability to lead cross-functional projects with clarity and purpose.
Comfortable with ambiguity and a drive to simplify complexity.

Principal Product Manager, Support & Services

Key skills