Work directly with clients to scope, manage, and implement integration projects.
Share best practices, tools, and resources to help clients maximize their use of the Reputation platform.
Identify opportunities for additional value by recommending and implementing new integrations.
Proactively manage issues reported through the Technical Solutions support channel.
Stay engaged with client teams to ensure successful adoption and desired outcomes.
Partner with Customer Success Managers to support Quarterly Business Reviews with data and analysis.
Represent client needs to internal product management and engineering teams.
Perform additional duties as assigned

5+ years of experience in professional services, SaaS account management, technical account management, customer success, project/program management, solutions engineering or related fields.
BA/BS degree or equivalent experience.
Experience with public cloud services such as AWS or Microsoft Azure.
Ability to write scripts, noSQL queries, API calls etc.
Hands-on experience working with a variety of enterprise software infrastructure products (CRM, ERP, ORM, Survey platforms) in production environments.
Excellent project management skills with an understanding of Lean Six Sigma.
Excellent customer relationship management skills.
A demonstrated passion for making customers successful.

Flexible PTO for salary paid employees
Hourly employees accrue PTO based on tenure & receive 5 sick days annually. Sick days are available day 1.
10 company paid holidays plus 4 “Extended Company Holidays,” which are additional paid days off for the company.
Multiple medical and dental plan options, plus 100% company paid vision coverage
401k available through Fidelity
Paid Parental Leave for all eligible employees as of day 1 of employment
Employer paid short and long term disability and life insurance
Critical Illness, Accident & Hospital Indemnity insurance
Employee Assistance Program (EAP)
Access to a wide variety of perks and wellbeing apps:
PerkSpot: Employee discount program
Wellhub (Gym Pass): Access to virtual wellbeing apps, coaching, and gym memberships
Carrot Fertility: Support for fertility, family planning, maternity, parenting, and hormonal health
Omada: Virtual prevention and physical therapy program
Ladder: Supplemental life insurance
SoFi: Financial wellbeing platform with 1:1 advice
Fetch: Pet insurance discount program
Spring Health for Guardian: Virtual mental health support
XP Health for Guardian: Virtual eyewear platform
Rate.com: Mortgage services discount program

Technical Account Manager

Key skills