Sales Account Manager, Clinical Solutions

Role Overview

• Drive Growth. Make an Impact. Transform Healthcare.
• As a Sales Account Manager with a portfolio of healthcare clients, you’ll be the primary sales contact and trusted advisor responsible for developing long-term relationships, ensuring adoption, minimizing churn, and identifying opportunities to grow each account.
• Retention First: Develop and deliver proactive engagement strategies, health checks, and business reviews.
• Analyze product usage and satisfaction to ensure renewals and long-term value.
• Identify risk signals early and take action to mitigate churn.
• Negotiate contracts that are mutually beneficial to both the customer and Elsevier
• Strategic Expansion: Identify upselling and expansion opportunities aligned with customer goals.
• Position additional Clinical Solutions products to meet emerging needs through consultative selling.
• Lead sales motions from discovery through negotiation and closing.
• Relationship Management: Build deep, trusted relationships with stakeholders across clinical, administrative, and IT functions.
• Serve as a consultative partner aligned to client objectives.
• Study market trends and become an industry expert within your designated health system region
• Sales Execution & Enablement: Own the end-to-end sales process for renewals and expansions.
• Coach sales executives on expansion opportunities that meet customer needs
• Accurately forecast and manage pipeline using Salesforce CRM.
• Internal Collaboration: Work closely with Sales Executives and Customer Success to drive results.
• Share market feedback and help shape product improvements.

Requirements

• 2+ years of experience in healthcare sales or account management – ideally selling SaaS technology or information solutions to hospitals or health systems
• Proven success in renewal management, upselling, or cross-selling
• Confidence when presenting to and influencing clinical, operational, and executive stakeholders
• Strong presentation, communication, and strategic thinking skills
• Ability to thrive in a fast-paced, deadline-driven environment
• Skilled in using Salesforce CRM and Microsoft Office tools (Excel, PowerPoint, Word)
• Bachelor’s degree required
• MBA is a plus

Benefits

• Comprehensive health, retirement, and family benefits
• A flexible, remote-first work culture
• Career growth and learning opportunities