Take complete ownership of our customers' success, guiding them from post-contract signature to renewal; Collaborate closely with stakeholders to define and document critical goals, success criteria, and KPIs, and regularly measure and report progress toward these objectives
Drive technical implementation, product configuration, and onboarding processes. Guide customers through setup, training, testing, and deployment, ensuring seamless integration into their existing security environment
Become an expert on the Ambient.ai platform and relevant technologies, including networking, cloud infrastructure, and AI/ML.
Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvements to our products and services
Engage with business leaders to thoughtfully help them identify opportunities to expand our footprint and depth of engagement
Partner with marketing to highlight opportunities for customer references and case studies
Able to travel up to 30%

7+ years of experience in a customer-facing role, such as Technical Account Management, Customer Success, Field Engineering, or Customer Engineering, ideally within enterprise SaaS or startup environments
Basic understanding of L2 switching (VLANs, limitations of L2 vs. L3, physical vs. logical network isolation
Basic Linux networking skills (assigning IP/mask/gateway to NICs, configuring MLAG/failover redundancy)
Strong program management skills and experience managing projects at large enterprise companies with multiple stakeholders and complexity
Self-motivated, proactive team player with high integrity and desire to assist your colleagues and customers
you can be flexible as this company & role scales
Strong interpersonal skills and experience in building strong internal and external relationships
Strong analytical and problem-solving skills; displays trust and integrity under pressure when working through customer issues
Excellent verbal and written communication & presentation skills
Basic understanding or interest in learning about machine learning / artificial intelligence
Bonus: Experience in management consulting and/or business process transformation

Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan)
Regular Full-time employees receive stock options for the opportunity to share ownership in the success of our company
Flexible time off to rest and recharge, including Winter Break (time off between Christmas and New Year’s for most roles, depending on customer demand)
The latest tech and awesome swag will be delivered to your door
Enjoy a full range of opportunities to connect with your awesome co-workers

Technical Account Manager

Key skills