Lead the vision, strategy, and roadmap for the API insurance product, ensuring alignment with broader product and business priorities.
Define, track, and analyze insurance and claims metrics and KPIs to measure performance and inform ongoing improvements.
Build and maintain relationships with insurance carriers and third-party partners, serving as the primary point of coordination.
Manage the insurance API connector and associated documentation, ensuring clarity, reliability, and ease of integration.
Partner with the GTM team to support the positioning and sale of the API insurance offering.
Collaborate with Marketing on insurance product launches and feature updates, providing product context and input as needed.
Work closely with Customer Support to understand customer sentiment and incorporate feedback into product improvements.
Set and maintain the pricing strategy to determine appropriate pricing for the insurance offering.
Oversee the end-to-end claims experience, ensuring a consistent and reliable experience for customers.

Experience building and managing embedded or API-based insurance products, with a strong understanding of insurance offerings and claims workflows
Ability to define, track, and analyze insurance and claims KPIs to inform prioritization and continuous improvement
Experience working on API-driven products, including managing integrations and maintaining clear, high-quality developer documentation
Proven ability to partner with Go-To-Market, Marketing, and Customer Support teams to support product positioning, launches, and customer experience improvements
Experience building and maintaining relationships with insurance third-party partners, serving as a primary point of coordination
Demonstrated experience setting and maintaining pricing strategies for B2B or API-based products, balancing customer value and business objectives
Ability to oversee the end-to-end claims experience, ensuring consistency, reliability, and operational efficiency
Experience operating in a high-growth environment with evolving priorities and processes
Eight or more years of total professional experience in product, platform, or adjacent roles.

Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents).
Pets coverage is also available!
Take-as-much-as-you-need vacation policy & flexible working hours
One week-long company wide winter slow down
3 Volunteer Days Off (VTOs)
WFH stipend to set up your home office
Charity donation match up to $100
Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings.

Director of Insurance

Key skills