Training & Development Manager

Role Overview

• The Training and Development Manager – Openings plays a key role in supporting the successful launch of new properties by partnering closely with the Director of Culture, Director of Training & Development, and operational leadership.
• This position helps design, coordinate, and execute training programs for hourly teams, ensuring consistency, clarity, and alignment with Indigo Road standards.
• Supports pre-opening preparation, opening execution, and post-opening reinforcement through hands-on training, coaching, and ongoing development, helping set teams up for long-term success.
• Assist with procurement, development, maintenance, and property-specific customization of hourly training manuals and materials.
• In conjunction with Project Manager, coordinate purchasing of training material needs, print material, and organize hourly training binders.
• Collaborate with culinary and beverage leadership on the creation of food and beverage training materials.
• Collaborate with Director of Culture on structure for opening hourly dining room team training.
• Collaborate with Culinary Director on structure for opening hourly kitchen team training.
• Support leadership in the training and development of hourly teams during opening, utilizing strong working knowledge of all roles during position-specific breakout sessions.
• Oversee attendance tracking for all training sessions and coordinate scheduling of make-up and post-opening training sessions for new hires.
• Assist with the creation and grading of hourly testing materials in conjunction with in-house leadership.
• Oversee testing completion tracking and coordinate make-up testing initiatives as needed.
• Establish and help implement Indigo Road standards for post-opening training practices.
• Ensure property Teams account is equipped with all training documents for ongoing hourly training.
• Provide real-time coaching and support to management teams during and after all opening week events including Friends and Family services and Grand Opening.
• Remain on-site for a defined transition period to ensure smooth handoff to permanent leadership.
• Support post-opening evaluations and follow-ups, identifying opportunities for continued training or operational improvement.

Requirements

• Demonstrate comprehensive, hands-on knowledge of all dining room positions and responsibilities.
• Passion for coaching, teaching, and empowering individuals.
• Minimum 2 years of full-service restaurant General Manager experience.
• At least 2 years of experience in restaurant openings or pre-opening project leadership.
• Strong leadership, communication, and cross-functional coordination skills.
• Deep knowledge of restaurant operations, from service and hospitality to labor and inventory systems.
• Ability to travel extensively (approximately 75%) and remain on-site for multi-week periods.
• Highly organized and adaptable with a proactive problem-solving mindset.
• Comfortable working in dynamic, high-pressure environments with multiple moving parts.
• Proficient in POS systems, Google Suite, and operational planning tools.
• Embodies The Indigo Road’s values of respect, integrity, and hospitality.
• Flexible to work nights, weekends, and holidays when necessary, based on business and staffing needs.

Benefits

• Competitive base pay, performance-based bonuses (paid quarterly), and PTO benefits after 90 days.
• Comprehensive health insurance coverage, including medical, dental, vision, and more.
• Access to a 401K plan with a 50% match on your first 6% investment, along with Roth options.
• We offer a zero-interest housing loan program to help you achieve your dream of home ownership.
• Enjoy discounts at our 15 restaurant concepts and growing boutique hotels division.
• Benefit from 4 weeks of PTO for maternity/paternity leave.