Operations Manager

Role Overview

• Oversee thorough operations-based training of in-house dining room leaders in accordance with standards set by Director of Training & Development and Dining Room Manager Training Guide.
• Ensure in-house dining room leaders receive proper concept-specific service training via attendance of hourly training sessions during opening in accordance with standards set by Director of Culture.
• Assist with on-site or remote interviewing of potential hourly new hire employees and upkeep of New Hire Tracker spreadsheet.
• Implement systems and procedures related to operating programs such as Open Table, 7 Shifts, Toast, Margin Edge, Paylocity, etc.
• Act as a liaison between Development Director / Project Manager and in-house leadership for all construction & facilities-based needs.
• Act as point-of-contact for permitting, licensing, and compliance needs with guidance from IRHG Home Office teams, ensuring appropriate posting of necessary signage in conjunction with state laws.
• Work in conjunction with Director of Culture and applicable Culinary and Directors to ensure collaboration between in-house kitchen and dining room leaders by assisting with scheduling of weekly manager meetings.
• Provide real-time coaching and support to management teams during and after all opening week events including Friends and Family services and Grand Opening.
• Remain on-site for a defined transition period to ensure smooth handoff to permanent leadership.
• Support post-opening evaluations and follow-ups, identifying opportunities for continued training or operational improvement.
• Maintain documentation and debrief with executive leadership to refine future opening processes.

Requirements

• Minimum 2 years of full-service restaurant General Manager experience
• At least 2 years of experience in restaurant openings or pre-opening project leadership
• Strong leadership, communication, and cross-functional coordination skills
• Deep knowledge of restaurant operations, from service and hospitality to labor and inventory systems
• Ability to travel extensively (approximately 75% annually) and remain on-site for multi-week periods
• Highly organized and adaptable with a proactive problem-solving mindset
• Comfortable working in dynamic, high-pressure environments with multiple moving parts
• Proficient in POS systems, Google Suite, and operational planning tools
• Embodies The Indigo Road’s values of respect, integrity, and hospitality
• Flexible to work nights, weekends, and holidays when necessary, based on business and staffing needs.

Benefits

• Competitive Compensation: Competitive base pay, performance-based bonuses (paid quarterly), and PTO benefits after 90 days.
• Health & Wellness : Comprehensive health insurance coverage, including medical, dental, vision, and more.
• Financial Planning : Access to a 401K plan with a 50% match on your first 6% investment, along with Roth options.
• Home Loan Program : We offer a zero-interest housing loan program to help you achieve your dream of home ownership.
• Employee Discounts: Enjoy discounts at our 15 restaurant concepts and growing boutique hotels division.
• Family Time : Benefit from 4 weeks of PTO for maternity/paternity leave.