Senior Manager – Revenue Operations

Role Overview

• Own and optimize core GTM systems (e.g., Salesforce, HubSpot, TaskRay, Salesloft, etc.).
• Design and enforce scalable processes across lead management, opportunity tracking, renewals, and customer lifecycle management.
• Manage system integrations and data flows between CRM, marketing automation, support, and billing systems.
• Partner closely with Sales leadership to design, implement, and evolve sales processes aligned with growth targets.
• Maintain and optimize territory planning, lead routing, and sales team capacity models.
• Support compensation planning and administration in partnership with Finance and HR.
• Oversee quote-to-cash workflows, contract management process, approval processes, and deal desk operations.
• Deliver operational insights to drive rep productivity and sales efficiency.
• Build and maintain dashboards for GTM KPIs, pipeline health, revenue forecasting, churn analysis, and team performance.
• Prepare weekly, monthly and quarterly reporting for leadership.
• Support leadership with board-ready data visualizations and insights.
• Collaborate with Sales, Marketing, CS, and Product Marketing to drive GTM alignment and campaign execution.
• Develop playbooks, process documentation, and training for GTM tools and workflows.
• Lead post-mortems and continuous improvement loops across deals and campaigns.
• Manage and mentor Business Applications Administrator to drive improvement across business technology.
• Set priorities, coach on systems and data modeling, and promote a proactive, service-oriented culture.
• Serve as point of contact for tool vendors and budget planning for the RevOps stack.

Requirements

• 5–7 years of experience in RevOps, Sales Ops, or Marketing Ops, ideally in a B2B SaaS company.
• 2+ years managing people or leading cross-functional initiatives.
• Expertise in CRM administration (Salesforce preferred), GTM systems, and data analytics tools.
• Strong understanding of SaaS funnel metrics (CAC, LTV, pipeline coverage, NRR, churn).
• Highly organized, execution-oriented, and comfortable managing competing priorities.
• Strong orientation towards using technology, automation and AI to optimize processes across the GTM organization.

Benefits

• The pay range is inclusive of base salary plus any applicable bonuses or commissions.