Veterinary Customer Service Representative

Role Overview

• Greetings, checking in, and checking out clients
• Provide compassionate care to all patients
• Required to know policies, procedures, and clinical processes
• Answer phones calls, emails, texts, and process any messages
• Book, confirm, and manage appointments, surgeries, and procedures
• Taking food and prescription requests
• Handling cash drawer/preparing end of day financial reports
• Troubleshooting client communication issues
• Processing patient records, lab work, and specialist reports
• Maintaining accurate client records and updating information as needed
• Good communication to be able to relay messages between clients, veterinarians, and other staff members
• Multitasking, the ability to manage various tasks simultaneously in a fast-paced environment
• Maintain a clean, neat reception area and front desk

Requirements

• Excellent oral and written communication
• Organized and meticulous
• Knowledge of basic veterinary terms and procedures
• Knowledge of basic computer skills
• Patience and respect for client, patients and colleagues
• Ability to deal with stressful situations

Benefits

• Employee discounts (applied after 90 days of employment)
• Opportunities for growth and advancement within the clinic.
• Referral program
• Parental leave
• 401(k)
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance
• Flexible spending account
• Life insurance