Chief Operating Officer

Role Overview

• Collaborate with the CEO and executive team to define and implement company strategy, annual/daily/monthly KPIs, and long-term goals.
• Translate strategy into actionable plans across business, clinical, and operational functions.
• Lead and continuously evolve SimpliFed’s operational strategy, infrastructure, and systems for scale.
• Drive cross-functional alignment around KPIs and ensure performance is monitored and all members are held accountable and responsible for KPIs.
• Partner with finance to develop and manage operational budgets, ensuring efficient resource allocation and cost controls.
• Collaborate with the CTO to ensure operational processes are supported by scalable technology and data systems, driving automation and actionable insights.
• Directly oversee all departments excluding, Commercial (CCO) and Technology (CTO).
• Support a distributed, virtual team environment by maintaining operational clarity, ownership, and accountability.
• Lead company-wide operating rhythm including weekly team “backstage” meetings, all-hands, and planning cycles.
• Oversee hiring operations, onboarding, performance reviews, and workforce planning in collaboration with team leads.
• Ensure execution of a consistent and scalable patient experience and clinical service delivery model.
• Maintain and evolve clinical protocols, SOPs, and backstage systems supporting service operations.
• Champion operational excellence that enhances both patient outcomes, employee satisfaction, and provider satisfaction as we grow and scale.
• Maintain organizational compliance with all regulatory, contractual, and legal requirements—including Medicaid and commercial payer requirements.
• Ensure all contracts, employee agreements, policies, and operational documents are up to date and securely managed.
• Manage operational risk, audit readiness, and security best practices with a high standard for data integrity and family privacy.
• Develop and maintain business continuity plans to ensure uninterrupted service delivery during crises or system outages.
• Own and optimize the tools, workflows, and documentation systems that power SimpliFed’s day-to-day operations (e.g., Google Workspace, Slack, Jira project management tools).
• Partner with functional leaders to scope and manage major cross-functional initiatives and special projects.
• Drive continuous improvement by applying human-centered design, systems thinking, and agile principles.

Requirements

• 10-15+ years of progressive leadership experience in healthcare operations, digital health, or health tech services
• Proven experience scaling operations in a startup or early-growth environment (ideally Series A–C)
• Demonstrated understanding of payer contracts, compliance standards (Medicaid, HIPAA), and healthcare delivery operations
• Strong familiarity with OKRs, KPIs, performance dashboards, and operational planning cycles
• Experience leading hybrid or remote teams across clinical and business domains
• Bonus: Background in maternal health, pediatrics, behavioral health, or value-based care delivery

Benefits

• SimpliFed is an equal opportunity employer.
• We celebrate diversity and are committed to building an inclusive environment where everyone thrives.