Oversee the organization’s ongoing operations and procedures by leading, managing, and holding the leadership team accountable.
Set clear expectations, hold direct reports accountable, and foster high performance.
Promote a healthy, open culture and team unity across the organization.
Provide mentoring and professional development to employees, including management.
Drive execution of business plans and ensure alignment across teams.
Serve as a strategic partner to the CEO and simplify organizational focus.
Build and maintain performance dashboards with key metrics.
Monitor departmental metrics, forecast issues, and trigger problem-solving.
Identify and solve root causes of operational issues.
Document critical processes and ensure adherence company-wide.
Lead weekly leadership meetings, quarterly planning sessions, and annual strategy meetings.
Oversee day-to-day delivery, capacity planning, and resource allocation.
Own P&L outcomes and partner with Finance on budgets and forecasts.
Align operational capacity with pipeline and growth strategy.

10+ years leading operations for a professional services or technology firm.
Deep understanding of business functions: Operations, HR, Finance, Sales, and Marketing.
Demonstrated success building operating rhythms, performance dashboards, and cross-functional processes at scale.
Demonstrable competency in strategic planning and business development.
Expertise leading managers; strong coaching, conflict resolution, and change leadership skills.
Data-driven decision-making; comfort with financial statements and operating metrics.
Excellent interpersonal, presentation, and public speaking skills—both prepared and impromptu.
Strong organizational and leadership skills with the ability to effectively manage conflict and promote cohesion.
Working knowledge of IT/business infrastructure and MS Office.
BSc/BA in Business Administration or relevant field; MSc/MBA is a plus.
May require travel

Chief Operating Officer

Key skills