Leads practice day to day strategy and execution by implementing operational frameworks, policies and performance systems that drive quality and scalability.
Own program delivery end-to-end, including existing and new service implementations, ensuring projects are completed on time and aligned with strategic goals.
Translate performance data into action by developing improvement plans, optimizing workflows, and continuously refining operational processes.
Drive cross-functional collaboration with clinical, product, finance, commercial and senior leadership teams to align services with patient needs and client commitments.
Build and optimize operational infrastructure by identifying automation opportunities, improving tooling, and developing real-time reporting to support data-driven decision-making.
Manage internal and external key stakeholder relationships and ensure high service quality, successful implementation and fulfillment of service level agreements while identifying growth opportunities.
Lead and develop high-performing teams through hiring, coaching, and succession planning, fostering accountability and operational excellence.
Anticipate and respond to organizational and market factors that impact our practice proactively adjusting strategy and execution.
Proactively identifies strategies to ensure SimpliFed hits any provider-driven service level agreement obligations set forth by commercial agreements.
Perform other duties as assigned.

3+ years of experience in healthcare operations and project or program management.
Strong communication, organizational, and problem-solving skills in fast-paced environments.
Demonstrated ability to make sound decisions, manage multiple priorities, and drive results.
Proven leadership skills with strong follow-through and attention to detail.
Adaptable, proactive, and comfortable taking on new responsibilities.
Experience in venture-backed health technology start-ups. This position must have start-up experience.
High level of professionalism and discretion with sensitive information.
Ability to work remotely and communicate asynchronously via slack and email, along with thriving in virtual meetings.

Practice Operations Manager

Key skills