Independently lead projects of moderate to high complexity.
Act as primary point of contact for clients, keeping them apprised of all project developments while maintaining stellar client satisfaction.
Build effective partnerships with other internal teams to move project through all phases of the development process.
Develop and maintain project schedule, identify, and track milestones and identify and manage cross-functional dependencies and risks.
Act as subject matter expert on client clinical study protocol.
Manage ongoing reporting of project health and profitability to internal and external stakeholders.
Conduct end-user training.
Manage issue resolution for studies in maintenance, including troubleshooting and root cause analysis, where necessary.

Bachelor's degree or equivalent preferred, or appropriate work experience.
2-4 years’ experience in a software Project Management role, with a proven ability to understand technical concepts and learn very quickly.
2-4 years’ experience in the life science industry
Previous experience working in a fast-paced, entrepreneurial environment preferred.
Prior experience delivering voice (IVR) web (IWR) and mobile (IMR) platforms a big plus.
Familiarity using SQL a plus

Project Manager

Key skills