Partnership Success Manager – Higher Ed

Role Overview

• Build, deepen, and sustain long-term, meaningful relationships with key stakeholders in university accounts, acting as a trusted strategic advisor.
• Host quarterly in-person partnership review meetings with each university to assess performance, gather feedback, and proactively explore opportunities for expansion and upsell.
• Ensure continuous alignment on partnership goals, expectations, and long-term success metrics.
• Lead and execute the contract negotiation, masterfully securing new agreements, multi-year renewals, and complex renegotiations to definitive closure.
• Manage financial performance across accounts, including multi-year contract planning and renegotiations.
• Drive efficient, seamless, and high-quality onboarding of new university partners, coordinating cross-functionally with Delivery, Sales and Product teams to ensure rapid time-to-value.
• Proactively identify, pitch, and secure opportunities to expand and enrich existing partnerships, focused on upsell and cross-sell of new services and products.
• Develop tailored account success plans for each university, with clear goals, milestones, and KPIs to track progress and impact.
• Collaborate with internal teams (Sales, Delivery, Product, and Marketing) to ensure a seamless and impactful partner experience.

Requirements

• Minimum 5+ years of experience in partnership management or account management, ideally in the US market.
• Exceptional and proven track record in sophisticated contract negotiation, high-value renewals, and consistently exceeding commercial closing targets.
• Demonstrated ability to drive highly efficient, seamless, and successful post-sale implementation and partner onboarding, resulting in accelerated platform adoption.
• Deep experience in strategic relationship management, serving as a trusted advisor, and driving significant account expansion and upsell within a book of business.
• Excellent interpersonal skills, with a confident, consultative communication style.
• Comfortable leading conversations with senior stakeholders and decision-makers.
• Ability to act decisively and autonomously, while adhering to our strong policies, standards, and framework.
• Ability to work cross-functionally and manage multiple stakeholders effectively.
• Passion for improving student experiences and engagement through data and digital tools.

Benefits

• Employment through EOR partner
• Remote-first role in the US
• Opportunity to work in a dynamic, fast-growing startup.
• Play a key role in the US expansion strategy for a mission-driven company.
• Access to career growth opportunities as the company scales.