Product education
Order support
nVNS device use training
App support
Sales Order troubleshooting, and data reporting
Support Territory Business Managers (sales executives) with account set up and order pull through
Answer inbound customer service phone calls and emails
Log all inbound and outbound interactions with customers within CRM tool (SalesForce)
Training and support of customer’s use of Truvaga nVNS device
Truvaga Plus App support
Customer support of all other Truvaga Brand products
Product return processing

Customer Experience Representative

Key skills