Customer Service Representative

Role Overview

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Assist customers with product selection and provide detailed product information.
• Resolve customer complaints and issues with a focus on achieving customer satisfaction.
• Maintain detailed records of customer interactions and transactions in our CRM system.
• Collaborate with team members to enhance service delivery and share knowledge.
• Follow up with customers to ensure their issues were resolved to their satisfaction.
• Monitor customer feedback and report trends to management for process improvement.

Requirements

• High school diploma or equivalent required; additional education or certification in customer service is a plus.
• Proven experience in a customer service role, preferably in a fast-paced environment.
• Exceptional verbal and written communication skills.
• Strong problem-solving skills and ability to think on your feet.
• Proficient with CRM systems and Microsoft Office Suite.
• Ability to work independently as well as in a team environment.
• Flexible schedule availability, including evenings and weekends as needed.