Collaborate with dealers, vendors, and customers to investigate and resolve invoicing discrepancies.
Record, review, and track open disputes and deductions.
Analyze root causes of disputes and recommend corrective actions.
Communicate findings and resolution outcomes clearly and professionally.
Monitor assigned accounts to ensure timely resolution and follow-up.
Request and manage supporting documentation from customers.
Handle a high volume of phone and email communications while maintaining accuracy and professionalism.
Maintain accurate records of all interactions and resolutions.
Prepare and present reports to management on dispute trends and resolution metrics.
Support additional projects and tasks as assigned.

Approximately 2+ years of experience in accounts receivable, collections, or dispute resolution.
Excellent attention-to-detail and the ability to read and analyze financial statements, demonstrated through account reconciliation experience
Proficient Microsoft Excel skills, with the ability to navigate, organize, and manipulate, large, complex data-sets with ease.
Strong learning aptitude, with experience navigating various enterprise systems (ERPs), along with the ability to efficiently learn new systems and processes.
Customer-focused professional communications skills, with the ability to effectively build rapport and navigate difficult conversations, maintaining positive relationships with high-profile accounts.
Excellent time-management and organizational skills, with the ability to effectively prioritize tasks and manage multiple accounts with unique requirements and complex workflows
Critical thinking skills, with the ability to identify and resolve issues, analyze root cause factors, and take action to prevent recurrence.
Innate sense of accountability, taking ownership of responsibilities and always striving to improve.

Generous annual paid time off program that increases with tenure
Eight paid holidays plus three personal holidays to recognize or celebrate an occasion that is important to you
An annual paid day off to volunteer for causes that are near and dear to you
Paid maternity, paternal/secondary caregiver, and adoptive parent leave
Company-paid life and disability insurance
401k program with a company match
Medical insurance plan options ranging from a traditional PPO to High Deductible Health Plan options that feature a company HSA contribution
Dental plan – including orthodontia coverage
Vision plan – including discount for LASIK surgery
All medical, dental, and vision insurance plans are available from the first of the month following your start date – no extended waiting period to be eligible!
A no-cost Employee Assistance Program
24/7 access to confidential counseling services and a wide range of additional support and professional services

Disputes Resolution Analyst

Key skills