Senior IT Operations Specialist

Role Overview

• Serve as the primary contact for internal support requests, efficiently resolving common issues and owning the investigation and escalation of more complex technical challenges.
• Systematically track and ensure compliance with customer, state, and federal security and privacy requirements, implementing necessary controls, documentation, and process updates to maintain continuous alignment with regulatory and contractual obligations.
• Manage and execute onboarding and offboarding processes, ensuring devices and user accounts are correctly provisioned within mobile device management and identity provider services.
• Oversee IT asset inventory, manage procurement processes, coordinate with vendors to maintain a smooth operational workflow, and support vendor/license evaluations to ensure effective, cost-conscious operations.
• Own the lifecycle of our IT and SaaS stack, reviewing contracts, monitoring adoption and streamlining tooling where possible.
• Proactively identify security gaps within IT and SaaS systems, assess vulnerabilities, and implement or recommend remediation measures to strengthen the company’s overall security posture.
• Develop and maintain auditable, repeatable IT Service Management (ITSM) operating procedures and a practical, well-maintained knowledge base that drives productivity, reduces recurring issues, and supports ongoing process improvement.
• Collaborate with teams to refine IT processes, drive automation, and implement innovative solutions that enhance security and operational efficiency while reducing unnecessary friction where possible.

Requirements

• 2+ years in MacOS mobile device management
• Support experience with a fully remote team.
• Hands-on experience with identity access management solutions and provisioning SSO processes across SaaS and other software, Okta preferred.
• Proven ability to communicate and collaborate with departments across the company in planning and implementing new IT initiatives.
• Competency with Bash and/or Python scripting for automation and process improvement.
• Experience in fast-paced or scaling organizations (e.g., SaaS, or tech-enabled services) preferred.
• Working proficiency with implementing security frameworks or standards across the company

Tech Stack

• ITSM
• MacOS
• Python

Benefits

• Cigna Health Insurance – 100% premium coverage for team members & dependents
• Dental & Vision Coverage – 100% premium coverage for team members & dependents
• 3% Employer-Match on 401(k)
• $50K Life Insurance / AD&D
• Flexible PTO Plan & Sick Leave Policy
• 16 Weeks of Paid Parental Leave
• Home Office Reimbursements
• Book & Learning Stipend
• Meaningful Employee Experience Initiatives
• Every Other Friday Off After 90 Days!